What do I do about a damaged or missing item?

We're sorry that there was a damaged or missing item in the order you received. Please contact us by email or telephone as soon as possible so that we may remedy the situation immediately. When emailing, please include your invoice number and any details that would help us. We are normally able to respond to service requests within 1 business day.

          Email: contact@mindperk.com

          Phone: 800-457-2523 (toll-free in the US)
                     801-343-3590 (international)

Within 30 days of your order, you may exchange any product that is in new condition and receive full credit (not including shipping) towards the purchase of any of the over 600 products that we carry.

Within 30 days of your order, you may return any product that is in new, unopened condition.You will be refunded the purchase price of the product, less a 15% re-stocking fee. Actual shipping charges will be deducted from your refund if you purchased during a free shipping promotion.

Due to the nature of the product, we are not able to give refunds or exchanges on downloadable products.

If the return is a result of our error, you will receive a full refund or exchange, including shipping costs.

How do I return an item?

Simply email us at contact@mindperk.com to obtain a return authorization. In your email, please indicate the reason for your return, and include the invoice number. Once you have received the return authorization, wrap the item securely and ship it to the address indicated in your return authorization email. For your protection, we recommend that you use UPS or Insured Parcel Post for return shipments.